Frequently Asked Questions
Frequently asked questions (FAQ)
We're glad you're contacting us! Below are quick answers to frequently asked questions. Need help? Our contact details are at the bottom of this page.
1. How long does shipping take?
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Order Cut-off Time: 23:00 (GMT) Greenwich Mean Time (Londen)
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Processing time: 1-2 working days (Monday to Friday)
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Estimated Delivery Time: 3-5 working days (Monday to Friday)
Please note: Deliveries may vary slightly due to carrier performance or external circumstances.
2. What are the shipping costs?
Shipping is completely free for all orders within the United Kingdom.
3. What is your return policy?
You can return items within 30 days of receipt. See our full returns policy for terms and conditions.
4. When will I receive my refund?
Once we have received and approved your return, we will process your refund within 14 working days via your original payment method.
5. Do you ship internationally?
At the moment we only ship within the United Kingdom
6. Can I cancel my order?
Yes, you can cancel your order while it has not yet been processed or shipped.
Please email info@nurozis.com as soon as possible with your order number and cancellation request.
Has the order already been dispatched? Then you can use our 30-day return policy upon receipt.
7. Which payment methods do you accept?
We accept the following payment options:
- Visa, MasterCard, Maestro, American Express
- iDeal / Bancontact
- Google Pay / Apple Pay
- Shop Pay
8. How can I contact customer service?
Our support team is ready to help you!
Phone: +31620877256
E-mail: info@nurozis.com
Address: Jan van Boonenstraat 8, 5623BV, Eindhoven, Noord-Brabant
Customer service:
Monday to Friday: 09:00 - 17:00
We aim to respond within 48 hours.
Company data
Company name: Cano's Enterprise
Company Number: 78532558
VAT-Registration Number: NL003342872B36